Customer Advocate
Description
We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team!
With this team we bring together the best of customer success, renewals and sales methodologies to deliver positive business outcomes for our customers and business. We drive customer retention and expansion and increase adoption of the New Relic Platform. The work we do is pivotal to the evolution of our product-led, growth sales model.
Strong leadership from our Chief Growth Officer and VP of Inside Sales and Success, ensures that we benefit from positive relationships and strong alignment between product, marketing, and sales leadership.
If this sounds like the right fit, let's talk!
This US based role is remote first. Working from a remote office may be available depending on the applicant's location.
- Drive Retention - Secure renewals & mitigate churn
- Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
- Deliver Expansion - Growing revenue at renewal time & throughout the customer lifecycle
- Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic
- Customer facing sales, renewals or customer success role in the SaaS industry - Bonus - prior quota carrying role
- Building, analyzing, and interpreting datasets
- Interacting with internal and customer teams at various levels of technical and non-technical depth
- Identifying key goals and steering customers with value based discussions
- Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.
- Background in observability/ performance monitoring / DevOps/ consumption based platforms
- Contributed to building a scale CS function
- Project Management Experience - Bonus - PMP qualification
We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic�??s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers�?? means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
Consistent with New Relic's values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range above represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document), participation in our stock equity plan, short- and long-term incentives, and other department-specific awards that may be applicable. In addition, New Relic provides a variety of benefits to employees. The range provided may also represent candidate ranges and may not reflect the full range or geographic differential for an individual tenured employee.